Legal
Refund Policy
Last updated 2026-07-20
DRAFT — review pending. This document is a working draft and has not yet been reviewed or finalised. DriftSync Pro pricing is not live yet; this is the policy we intend to publish when it launches, and it does not yet constitute a final, binding policy.
30-day money-back guarantee
Not satisfied with DriftSync Pro? We'll refund you within 30 days of your purchase, no questions asked.
After the first 30 days
Past the 30-day window we still review every refund request individually. Please get in touch first so we can try to fix the problem for you, and if it's something we can't fix, we will approve your refund.
When we approve refunds
Beyond the guarantee period, we grant refunds when:
- a security vulnerability exists that cannot be resolved within a reasonable time; or
- a functional problem prevents you from using the plugin and cannot be corrected reasonably quickly.
How refunds are processed
Paddle is the merchant of record for all DriftSync Pro purchases. Approved refunds are issued through Paddle back to your original payment method. To request one, contact us through the contact page or email [email protected].
What this policy covers
This policy applies to paid DriftSync Pro licences. The free DriftSync plugin costs nothing, so there is nothing to refund for it.